Vendor Agreement

This Vendor Agreement (version 1.0) is between Covenant Connect (“Covenant Connect”, “we”, “us”, the “Platform”) and the business or professional accepting it (“you”, the “Vendor”). It takes effect on the date you accept it in your vendor application or vendor workspace and remains in force until terminated.

• Sparks — the gifts, first-date experiences, celebrations, counselling or coaching sessions, and getaways sold to members inside the Platform.
• Listing — a product or service you publish, including its title, description, images, prices, lead time and delivery notes.
• Deliverable — the exact file, item, booking or session a member receives when they buy your Listing.
• Member — a Covenant Connect account holder purchasing a Spark.

• You are a legitimate business, registered entity or qualified professional, at least 18 years old, and legally able to enter into this agreement.
• The business name, contact email, phone, website or Instagram handle, location and description you provide are accurate and kept current.
• You own, or are properly licensed to sell, everything you list, including all intellectual property, brand names and imagery used in your Listings.
• Counselling, coaching and any regulated service must be delivered by appropriately qualified people; we may ask for evidence of qualifications, registration or insurance at any time.
• One vendor account per business. Your vendor account is tied to your Covenant Connect account and may not be sold, shared or transferred.

You appoint Covenant Connect as your limited, non-exclusive sales and collection agent. This means we may market, display and sell your Listings to Members and collect payment from them on your behalf, then remit the proceeds to you less our commission and any applicable transaction fees.

• Covenant Connect is not the manufacturer, seller of record for quality purposes, or provider of your products or services. You remain the supplier and are responsible for the Deliverable.
• Payment made by a Member to Covenant Connect for your Listing discharges that Member’s payment obligation to you.
• Nothing here creates a partnership, joint venture, franchise or employment relationship. You are an independent contractor.

• Every new Listing and every material edit (title, description, image, price, lead time, delivery note or product type) is submitted for review and only goes live once approved.
• Listings must be accurate and complete. No misleading claims, borrowed photography, stock imagery presented as your own work, or hidden costs.
• Listings must not contain phone numbers, external payment links, off-platform contact details, or any invitation to transact outside Covenant Connect.
• Prohibited items include anything unlawful, adult or sexually explicit, alcohol or substances, weapons, counterfeit goods, gambling, medical claims, and anything contrary to the Christian values of this community.
• We may edit formatting, decline, pause, or remove any Listing at our discretion, including where quality, pricing or values alignment falls short.

• Digital products (e-books, guides, devotionals, audio, video, templates): you must upload the exact final deliverable file(s) into your vendor workspace before the Listing goes live. The file a Member receives is the file you uploaded, delivered automatically through a secure, time-limited link at the point of purchase.
• The uploaded file must match the Listing description in content, format, page/track count and quality. Placeholder files, samples, watermarked previews, links to third-party drives, or “send later” arrangements are not permitted.
• Sessions and experiences: you must honour the booked date and time, or propose a reschedule through the Platform before the scheduled time.
• Physical items: you must dispatch and deliver the exact described item within your stated lead time, and record fulfilment in your vendor workspace.
• You warrant that you hold all rights necessary to distribute every uploaded Deliverable and that it is free of malware and of any third-party content you are not licensed to use.
• Substituting, downgrading or partially delivering a Deliverable without the Member’s written agreement is a material breach of this agreement.

• You set your price in Nigerian Naira (NGN). The US Dollar price is derived automatically by the Platform at our prevailing exchange rate and is not separately negotiable.
• Prices shown to Members are all-in: they include everything required to deliver the Listing. You may not charge Members any additional fee, deposit, delivery surcharge or tip outside the Platform.
• You may not offer the same product or service to Members at a lower price off-platform.
• Price changes apply to future orders only; orders already placed are fulfilled at the price the Member paid.

• Covenant Connect charges a platform commission on the gross value of each completed order. The standard rate is 25%, shown in your vendor workspace; we may vary it with reasonable prior notice, and any change applies only to orders placed after the notice period.
• Commission is a business-to-business arrangement between you and Covenant Connect. It is not itemised to Members, who see only the final price.
• Proceeds — the order value less commission and any payment-processing or refund deductions — are remitted to the bank account you nominate, after fulfilment is confirmed and the order clears the standard dispute window.
• Payouts are reconciled per order on our published payout cycle. You are responsible for supplying correct bank details; we are not liable for funds sent to details you provided incorrectly.
• We may withhold or offset a payout against refunds, chargebacks, disputes under investigation, or amounts you owe us.
• You are solely responsible for your own taxes, levies, licences and statutory registrations, including VAT and income tax on your proceeds.

• You must acknowledge and progress each order through the statuses in your vendor workspace, and communicate with Members only through the Platform.
• Reschedules must be proposed through the Platform and, where our policy requires it, approved by our team.
• Members may cancel in line with the cancellation window shown for the Listing. Digital products already delivered are generally non-refundable except where misdescribed, faulty or undeliverable.
• Where a Deliverable is not supplied, is late beyond the stated lead time, or materially differs from the Listing, the refund is your liability and will be deducted from your proceeds or invoiced to you.
• You will cooperate promptly and in good faith with dispute investigations. Our determination of a dispute is final for the purposes of releasing or withholding funds, without prejudice to your other legal rights.
• Chargebacks and payment reversals caused by your non-performance are your liability.

You grant Covenant Connect a worldwide, royalty-free, non-exclusive licence to host, reproduce, resize, adapt for layout, display and distribute your Listing content — including business name, logo, descriptions and images — for the purpose of operating, marketing and promoting the Sparks marketplace on the Platform, in our emails, and on our social and advertising channels. This licence ends when your Listings are removed, except for copies already distributed or retained for legal and record-keeping purposes.

• Member details shared with you exist solely to fulfil an order. You may not store, market to, resell, publish or otherwise use them for any other purpose, and you must delete them when no longer needed for fulfilment or legal record-keeping.
• No off-platform solicitation. Do not invite Members to transact, pay, book or continue business with you outside Covenant Connect.
• Treat every Member with respect for their faith, dignity and privacy. Romantic or sexual advances towards Members in the course of fulfilling an order are strictly prohibited.
• Counselling, coaching and mentoring vendors must maintain confidentiality, professional boundaries and appropriate safeguarding practice, and must escalate any risk-of-harm situation to the relevant authorities and to us.
• You will comply with all applicable laws, including data protection, consumer protection and anti-bribery legislation.

• You warrant that your Listings and Deliverables are of satisfactory quality, fit for the purpose described, lawful, and free of third-party rights infringement.
• You will indemnify and hold harmless Covenant Connect, its officers and staff against any claim, loss, damage, fine or reasonable cost arising from your Listings, your Deliverables, your conduct, your breach of this agreement, or your breach of law.
• The Platform is provided “as is”. We do not guarantee any level of sales, traffic, visibility or revenue.
• To the fullest extent permitted by law, Covenant Connect is not liable for indirect or consequential loss, loss of profit, goodwill or data; and our total aggregate liability to you is limited to the commission we actually received from your orders in the three months before the event giving rise to the claim.

• We may reject an application, unpublish Listings, suspend your vendor account or terminate this agreement where you breach these terms, receive repeated complaints, fail to deliver, or where required by law.
• You may close your vendor account at any time by notifying us in writing, provided you first fulfil or refund every open order.
• On termination, outstanding orders must still be fulfilled or refunded, and proceeds due to you are paid on the next cycle net of any deductions.
• Rejected or suspended vendor records may be deleted from the Platform, subject to legal record-keeping requirements.
• Sections on commission owed, refunds, licence to already-distributed content, privacy, indemnity and liability survive termination.

We may publish a new version of this agreement. When we do, you will be asked to accept the new version in your vendor workspace before you can create or edit Listings again. Continuing to sell after acceptance means you agree to the updated terms. Your acceptance — version, typed signature and timestamp — is recorded against your vendor account.

• This agreement, together with our Terms of Service and Privacy Policy, is the entire agreement between us regarding the marketplace.
• If any provision is found unenforceable, the rest remains in force.
• We may assign this agreement to a successor entity; you may not assign it without our written consent.
• This agreement is governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have exclusive jurisdiction. We will always try to resolve issues informally first.
• Questions? Email hello@covenantconnect.app.