Support
We're here to help
Whether you have a question about your account, need help with a connection, or want to report a concern, our team is ready to assist you.
Contact us
Common topics
- Account access — password resets, sign-in issues and profile updates.
- Membership & billing — upgrades, invoices, Gold Pass and payment questions.
- Matching & connections — how Pray & Connect works, daily limits and why a match may not appear.
- Messaging — sending messages, media, voice notes and reporting inappropriate content.
- Safety & verification — identity verification, reporting a profile and moderation decisions.
- Events & community — upcoming gatherings, RSVPs and event reminders.
Response times
Email enquiries are usually answered within one business day. For urgent safety concerns, please include "Urgent" in the subject line and we will prioritise your request.
Before you write
Many questions are answered on our How it works and Pricing pages. If your question is about privacy or data, please review our Privacy Policy and Terms of Service.